What types of questions can Customer Support help me with?
We encourage you to use the Chat Support function for immediate help 24 hours a day, 7 days a week.
If you are not able to find the information you need immediately here in the help center, the Rakuten Advertising Customer Support team is happy to respond to all of your inquiries or you may submit a support request via phone or email.
We strive to respond to all email inquiries within one business day. Our chat support is available 24 hours a day, 7 days a week. We cannot respond to specific questions about your account or technical issues here in the Help Center comments.
Our key area of support is for technical issues. Technical issues we can assist you with include items such as:
- Signing up as a publisher
- Publisher account login difficulties
- How to use features in the publisher dashboard
- Questions about getting started with Product Catalog data feed
- Questions about using APIs and web services
- Questions about advertiser's programs information in the publisher dashboard
- Problems with running reports in the publisher dashboard
- Questions about your commission payments
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